Returns & Exchanges
At Symbolically Adopt a Species, we want you to be completely satisfied with your adoption kit; if your physical items arrive damaged or incorrect, we offer a 30-day return policy to ensure your contribution to conservation remains a positive experience.
Initiate a Request
Contact our support team with your order number and a photo of the item to receive a return authorization code.
Prepare Your Package
Securely pack the adoption certificate, plush, and informational materials in their original packaging to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned kit, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing